1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Delivery Location

Items offered on our website are only available for delivery to addresses in The UK. Any shipments outside of the UK are not available at this time. Orders to some UK mainland postcodes carry a surcharge which will be displayed at the checkout stage.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

We make every effort to fulfill your order on the same day providing the order is placed before 2 pm, however we cannot always guarantee this. Orders placed on a Friday will be dispatched as normal, however delivery only takes place on business days. Business day means Monday to Friday, except holidays.

Please note we do not ship on Saturdays or Sundays and we do not offer a Saturday delivery service.

Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website or via the email/text message you receive from our courier.

5. Shipping Costs

Shipping costs are based on the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Free Shipping (orders over £25) - £0

Standard Shipping (48hr service) - £3.99

6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at customerservice@naturya.com

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at customerservice@naturya.com and quote your order number.